During our tests, we found ourselves among the fraction of buyers having problems with the display on the DXR-8. Our first test unit worked fine out of the box, but after a couple of hours running on battery, the display became distorted and nothing would fix it. Likewise, you’ll find a few complaints on Amazon of users experiencing dead pixels after about a year of use (here’s one and here’s another). The good news: Those folks reported that Infant Optics replaced their monitors even though some were out of warranty. In fact, the company consistently receives decent feedback on customer service. Infant Optics quickly replaced our faulty unit (but as a media inquiry, that’s not comparable to typical customer service), and the new unit has performed fine.
Before buying or registering for a baby monitor (or any wireless product), be sure you can return or exchange it in case you can't get rid of interference or other problems. If you receive a monitor as a baby-shower gift and know where it was purchased, try it before the retailer's return period ends. Return policies are often explained on store receipts, on signs near registers, or on the merchant's website. But if the return clock has run out, don't feel defeated. Persistence and politeness will often get you an exception to the policy. Keep the receipt and the original packaging.
Security is one reason Stanislav personally uses an RF monitor (like our pick) with his own daughter. He added that even that is not completely secure—“there are absolutely ways to break into a signal with radio frequency,” he said. But, noting that you have to be physically close to the house, and have the motive and ability to do it, he says it’s “a very small risk to your average parent.” In addition to the actual risks of a Wi-Fi monitor, there’s a perception that they’re vulnerable—this suspicious tone comes up often in many conversations with parents about monitors, with statements like “we’ve all heard the horror stories”2 coloring the whole discussion and suggesting, to us, that most people are really put off by the vulnerability.
Gone are the days of silently peeking into the nursery to check on your napping baby and then, whoops, accidentally waking them up (“No, no, please no!”). A baby monitor uses a camera to watch over the crib, while you carry a handheld device that lets you know what’s going on with your child at any given moment, no matter where you are in your home. There are also other monitors that track sleep or breathing either with a clip or sock.